Data Driven Problem Solving & Process Design
We apply the DMAIC Methodology & Lean principles to help our clients improve their process efficiency and satisfy their customers. We evaluate the current state process by using a customer-centric, data-based, and cross-functional team approach to identify the problem(s) that need attention. We then use data to measure the impact of problems on both internal and external customers (critical to quality indicators) and we design solutions that tackle the root cause of problems to prevent them from reoccurring or affecting other parts of the process. We also establish relevant and balanced key performance indicators to track success and support continuous improvement.